Support & Training
What support do you provide?
We offer global assistance 365 days a year with technical support, operational guidance, and troubleshooting. Our support team combines maritime engineering expertise with software knowledge to provide contextual solutions, not generic scripts.
Is training included?
Yes, comprehensive training is included covering role-specific instruction, crew onboarding workshops, and go-live support. We provide structured training materials, hands-on sessions, and ongoing coaching to ensure confident platform usage.
What happens after implementation?
We provide continuous partnership through quarterly optimization reviews, feature guidance, workflow refinement, and performance monitoring. Our goal is ongoing value delivery, not just initial deployment.
Can you help with change management?
Absolutely. We provide communication templates, training plans, and implementation strategies that help crews adopt new processes without operational disruption. Our approach ensures smooth transitions and user acceptance.
Compliance and Certification
Is the platform approved by classification societies?
Our development follows classification society requirements and industry standards. We prepare comprehensive documentation for classification approval and support you through the approval process with relevant authorities.
Does this meet ISM Code requirements?
Yes, the platform is designed specifically to support ISM Code compliance including documented procedures, risk assessment capabilities, deficiency reporting workflows, and comprehensive maintenance records with proper audit trails.
What about flag state approval?
We provide all necessary documentation and system architecture details required for flag state approval of electronic record-keeping systems, including tamper-proof audit trails and hard copy generation capabilities.
How do you handle regulatory updates?
Our team continuously monitors regulatory changes and updates the platform accordingly. System configuration automatically adjusts to maintain compliance with evolving IMO, flag state, and classification society requirements.
Need more information?
Our team is ready to answer your questions and provide personalized guidance for your vessel operations.